From Implementation to the final product - Nextiva Business Phone Service delivered
January 09, 2024
From Implementation to the final product - Nextiva Business Phone Service delivered
Score 10 out of 10
Vetted Review
Verified User
Software Version
VoIP Call Center
Overall Satisfaction with Nextiva Business Phone Service
We have 4 different cities and Nextiva Business Phone Service allows us to set up a call center between the 4 branches and help answer each others calls. Forwarding calls/voicemail and tracking of data is much better than the non voip phone system we had before switching to Nextiva Business Phone Service. We have 5 employees who make up a call center and are first to answer incoming calls then it goes to a back up group of people.
- Analytics
- Call Center Software
- Implementation
- Adding services is easy but every little things seems to be a new charge
- They don't support alot of VOIP phones that are pretty popular
- We are paying the same we were with spectrum but getting way better support and features
- paying by user and not phone number is a huge plus
- I can have my top people answering the most calls with call routing and flows
- If phones go down i can just route them with the click of a button - no more being down for 6 hours and not receiving calls
I looked at ring central and Avaya and went with Nextiva Business Phone Service. and so far i am glad i did. No issues
Do you think Nextiva delivers good value for the price?
Yes
Are you happy with Nextiva's feature set?
Yes
Did Nextiva live up to sales and marketing promises?
Yes
Did implementation of Nextiva go as expected?
Yes
Would you buy Nextiva again?
Yes