Pros from a call center proffesional
June 24, 2021
Pros from a call center proffesional
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
My company uses this system as a way to answer our customers' calls. We are an in and outbound call center that assists with processing background checks. We have multiple locations and about 5,000 employees! I love using this system because it is super user-friendly when answering these calls, transferring calls, and basic call needs. This tool is definitely the most important tool we use here in client services since it is our way of connecting with applicants and clients all over the world.
- Good for answering calls
- Easy to use
- Provides caller ID with name & state
- Maybe larger text in the app
- Less crashes
- Improving call flow
- Faster access to call answering
I have personally played around with the different tools and settings in the application to access the software easier. This tool has truly saved me in so many situations!
Yes - This tool replaced our old call system, fuse. We replaced that system due to lots of crashes & errors we were having overall as a company.
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes