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Customer Service Star
Updated February 27, 2024

Customer Service Star

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with OneCause

Two of our committees use OneCause for fundraising auctions -- we've used it for 13 auctions to date, including a few virtual actions during COVID. The auction software we used prior to OneCause did not offer mobile bidding, which is an expectation for auction fundraisers in our area and has been well-received by our auction attendees.
  • Customer service is outstanding.
  • The software is easy to use by those setting up the auction.
  • The software the bidders see on their devices is user friendly.
  • [Redacted] sent an email on 10.21.2020 both the Mobile Bidding solution and the Virtual Event Center for a special price. I responded that I was interested but was never contacted.
  • When we resigned our contract for our 4th year of service, I got an introductory message like we were new customers. I sent an email to [redacted] to make sure everything is in order and never heard back
  • I wish the credit card swipers had connection options and worked with non-Apple products -- usb-c, lightning, usb, etc.
  • It's hard to compare outcomes from year to year because auction items and number of guests vary but we feel strongly that OneCause has improved our bottom line.
OneCause is very user-friendly and if the solution isn't evident, their help content and their customer support is outstanding. The planner checklist is a good example of a tool that supports usability. If you follow the checklist, it guides you through the process of setting up defaults, adding items, and managing the event.
When I train new people to use OneCause, I tell them the support is unlike almost any other product. I give them a high-level overview and then tell them to watch the videos, read the help content, and engage with the support staff if needed. Everything they need to create and run their event is there.
We selected OneCause because of the ease of use for us and our auction goers, the competitive price, and the references we got from other Jr leagues. We liked that OneCause would provide staff for our first auction, giving us peace of mind, but we also like that we could do it yourself from there on out.

Do you think OneCause delivers good value for the price?

Yes

Are you happy with OneCause's feature set?

Yes

Did OneCause live up to sales and marketing promises?

Yes

Did implementation of OneCause go as expected?

Yes

Would you buy OneCause again?

Yes

OneCause is well suited for fundraising auctions that use mobile bidding, for taking one-time donations, and for recognizing donors and sponsors. It's been appropriate for all our auctions. We've used text2give once and it worked well but we don't have a lot of experience in that area.

Using OneCause

6 - We are a non-profit whose members rotate volunteer positions every year, so each year a new set of auction team volunteers must learn OneCause for each of our yearly auctions. The volunteers that serve on the auction committes come from all different professions and backgrounds. Most have never used auction software before.
1 - We have one staff member who supports OneCause on an on-going basis. This person is helpful for continuity of information from year to year. She trains the volunteers that come and go each year.
  • Christmas market silent auction
  • Food festival silent auction
  • Text 2 Pay for various events
  • We put a QR code on signage that links to Text 2 Pay.
  • None come to mind
Unless another bidding software comes along with similar functionality and a better price, we will keep using OneCause. We review other software and gather bids every 1-3 years to keep abreast of what's in the market.

Evaluating OneCause and Competitors

  • Ease of Use
The most important factor in our decision to purchase OneCause was ease of use, both for us and our bidders. We want to bidding to be fun and easy for our donors. Once they get signed up, most are self-sufficient and enjoy the bidding process. It needs to be straightforward for us to set up on the backend, too, which it is.
I wouldn't change anything.

OneCause Implementation

It was many years ago, but I don't recall the implementation being an issue.
  • Implemented in-house
Change management was minimal
  • Setting up the payment credentials

OneCause Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I don't believe we have premium support. We hired OneCause to attend in person at our first auction using the OneCause software to have a model to follow and learn from the experts. After that, we felt confident enough to run events ourselves and it's worked out fine. Our volunteers are typically able to run the events themselves with no problems.
One example of exceptional support is when a bidder claimed she hadn't gotten an outbid notice and was upset when she didn't win. A support rep was able to look at outgoing text messages in order to verify her claim.

Using OneCause

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Uploading items
  • Processing payments
  • Adding new users
  • Finding the right report
  • The scoreboard isn't cumbersome to set up, but it's cumbersome to view. It could be more attractive and easier to read.
Yes - The mobile interface is the main reason we selected OneCause for our auction software. It provides donors a fun and interactive way to bid on our auctions. It is intuitive to use. It relies on wifi or cellular connectivity, which can be problematic in some settings, but we've only encountered a handful of problems over the years.