It's a pretty good CMS
November 07, 2022

It's a pretty good CMS

Kyle Roy | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Episerver Content Cloud

Overall Satisfaction with Optimizely Content Management

We use Optimizely Content Cloud as the CMS for the public website for the Supreme Court of Michigan, Michigan Court of Appeals, Michigan Judicial Institute, and various other divisions in our organization. We have data integrations with our local databases and other external databases that are updated daily, and facilitate live communication between the site and the courts database system. As a customer of the headless CMS, there have certainly been challenges but overall it has been a high quality improvement for the state. Customer support always seems to respond in a reasonable timeframe, and they typically have an idea of troubleshooting issues quickly.

Pros

  • Fast to respond to support tickets
  • Full featured CMS that can handle massive amounts of data
  • Data integrations that are easy to set up and maintain

Cons

  • The editor experience takes time to get used to. And it takes a long time sometimes.
  • File management can become a pain with large amounts of files. Could be solved with process improvement but its still a little rough
  • The documentation is good for regular use, but the recent split between the v11 and v12 docs make it take a lot longer to find the articles for my specific product type
  • Got us off our old system
  • High cost - Product licensing, Implementation partner, developer training
  • Data integration provides live data in then system quickly
  • Scheduled jobs provide good options for content management
The experience for users has been mostly positive. AD integration logins mean that our editors don't need to authenticate every time they are stale, and we are even able to keep certain sections of the site restricted from public viewing pretty easily. Creating projects and working with others collaboratively works very well, and the overall governance of the site is easily well kept.
We worked with an implementation partner and it took about 9 months to get up and running with the platform. Some of the hardest challenges we encountered were the proper formatting of time zone information, and making sure its consistent, and keeping in sync the models from an external API to ensure sub types were populating properly.
I was not involved in the evaluation process for any of these systems. We chose Episerver CMS because it met the highest number of features for our use cases, and seemed to have great support and a good team running it. We were able to find an implementation partner and transfer multiple sites into one contained project.

Do you think Optimizely Content Management System delivers good value for the price?

Not sure

Are you happy with Optimizely Content Management System's feature set?

Yes

Did Optimizely Content Management System live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Optimizely Content Management System go as expected?

Yes

Would you buy Optimizely Content Management System again?

Yes

Content Management is well suited to manage and present content both from the CMS database and from external sources and presents it well through the Headless CMS. Handles authentication and errors in a well fashioned manner. Most of the plugins are useful additions to the system. One thing that I have experienced difficulty with using Optimizely Content Cloud, is the caching of files and updating of files. We have some files that are updated regularly, but for some reason we'll have two users working together, looking at the same url, and working from different versions of the file. Maybe this is an implementation issue, but it is very hard to diagnose and it provides an inconsistent User Experience for users trying to do work.

Optimizely Content Management System Feature Ratings

WYSIWYG editor
10
Code quality / cleanliness
9
Admin section
10
Page templates
Not Rated
Library of website themes
Not Rated
Mobile optimization / responsive design
10
Publishing workflow
10
Form generator
10
Content taxonomy
10
SEO support
10
Bulk management
5
Availability / breadth of extensions
10
Community / comment management
10
API
10
Internationalization / multi-language
Not Rated
Role-based user permissions
10

Comments

  • Emma Davis | TrustRadius Reviewer
    Hi Kyle, Thanks for leaving us a review! We’re happy to hear that you’re highly satisfied with our CMS. We see here that you’ve had positive experiences with our Customer Support team, but if you have any more insights into how we improve your overall user experience, please feel open to sharing them with your Customer Success Manager. You can also reach us at reviews@optimizely.com and we’ll connect you with the right people.

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