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Outreach: Great for Personalized, Customizable Engagement at Scale with Insights!
January 10, 2018

Outreach: Great for Personalized, Customizable Engagement at Scale with Insights!

Dale Bachman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

I will say that Outreach's customer service team is incredible. Every time I have an issue and reach out, they get back to me within hours, and even if I've managed to find a workaround for my issue they want to hear about user experience issues so they can note those issues for future versions. However, there are some basic workflow hiccups that just don't make sense, but nothing so bad that it impacts your day-to-day.
Used to just be an SDR tool, was distributed across the entire sales org recently. Is a great tool for keeping emails and followups on track, personalizing outreach at scale. It's my main source of meetings and is a part of my every-morning routine. I like being able to keep track of how engaged my prospects are as well.
  • Automated outreach -- takes care of the entire job of outreach for you as a sales rep. No more Yesware or Boomerang.
  • Awesome scheduling and gmail integration -- I work out of gmail primarily and it's nice to be able to access scheduling and prospect engagement through that.
  • Keeps track of engagement so I can prioritize which prospects to add to further touches or call.
  • Some issues with the outreach everywhere extension -- accessing the sidebar panel makes my browser window behave weirdly.
  • The workflow for being able to access account information and sequence info from the prospect level could use some work-- some of it doesn't make any sense.
  • Salesforce integration is a little clunky -- doesn't sync information over consistently.
  • AMAZING time saver. I can add people to sequences from Gmail itself, and this saves me HOURS in terms of email followup.
  • Increased meetings
  • Re-engaged pipeline
I think Outreach is probably the most comprehensive tool I've used of its kind.
Streak, Slack
[It's] Great for personalized email outreach at scale that includes various channels, multiple touches, high customization and engagement tracking. Also great for working with prospect engagement real time within Gmail and Salesforce.