Overall Satisfaction with Outreach
It's currently being used across the whole sales organization. We use it for strategic hunting and email campaigns. It keeps our messaging fresh and allows us to stay on top of the onslaught of email. At any given time I have about 10 different campaigns running to current clients and prospects. I'm a huge fan!
- Automation of prescribed campaigns
- Showing client's interactions and response
- Ability to crowdsource campaigns that have worked well across our organization
- I've spent years in custom software development and UI is tough to do well. I think Outreach's biggest struggle is that the UI is not intuitive. It's clunky and seems like it was designed by developers rather than UI/UX designers. When I notice the buttons /navigation, then I think the design has failed.
- The email editor does not work on the Mac Platform. I have to edit all my emails in a word editor and then copy and paste them into Outreach.
- Certain settings and preferences are buried deep.. again, I think Outreach would benefit from a fresh UI update.
- Increased meetings!! This is a fantastic tool for reaching out to new prospects.
- We use it heavily to renew current client contracts and remind them to sign new contracts. It's a perfect email babysitter to remind clients of next steps.
I have never used an alternative to Outreach and I haven't gone looking for any other solutions. Outreach works well for me.