Overall Satisfaction with Outreach
Outreach is being used by both my team (client services) as well as my sales teams consisting of sales development reps and director of sales. The way that my team utilizes Outreach is by tracking outbound emails sent to clients, but for the other teams it would be used to track emails sent to prospects. I am able to see if my client has opened and/or read my email and if they've actually responded to my email. It's extremely helpful to know what the status of my outbound email is and then trying to figure out if or why my client isn't responding to me.
- The integration of syncing to my gmail is great
- Any other product integration like how it syncs with our Salesforce as well is super helpful
- Overall, it's UI is pretty intuitive
- It forces you to log back in quite often, so sometimes when I'm typing an email I'll realize it is not currently synced so then I must refresh every time
- It has helped me to figure out who trouble/red flag users are based on who does or doesn't respond to my emails
- It helps us keep track of any activity that has happened with an account to make sure our engagement is being kept up-to-date
- Salesforce Lightning Platform (formerly Salesforce App Cloud)
I think Outreach works a lot more smoothly. SF lightning had a lot of lag and hiccups and wouldn't always capture the activity of my emails.