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Ops Perspective on PagerDuty
August 03, 2020

Ops Perspective on PagerDuty

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

We use this in a few business units like SysOps, NOC, and Program. It helps address notifications and alerting requirements.
  • Alerts
  • Configuration
  • Notification
  • User management
  • Alert bindings
  • Less manual intervention
  • Easy integration with JIRA
It made sure we have continuous alerts and notifications. We haven't missed any critical alerts after configuring it on PagerDuty. We were able to create auto tickets after integrating with our ticketing system.
It does help a lot and avoids a lot of manual intervention. We have configured Slack, email, and AWS integrations.
Created an auto ticketing procedure. We are able to create critical incidents based on the different workflows.
Haven't used this feature much but it does provide insights into frequent occurring incidents.
They were quite helpful to find the root cause and helped us walk through the new features.

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

Yes

Did implementation of PagerDuty go as expected?

Yes

Would you buy PagerDuty again?

Yes

It addresses the majority of requirements but lacks some user features. It has a seamless integration to push notifications to Slack, Email, or text.

Using PagerDuty

20 - SysOps and NOC.
2 - IT team.
  • Alerts
  • Notification
  • Incident tracking
  • Auto ticketing
  • incident logging
  • More automated alerts and recovery
It addresses majority of our needs and it's user friendly.