A feature-rich tool that exceeds the capability of similar tools
August 03, 2020
A feature-rich tool that exceeds the capability of similar tools
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with PagerDuty
PagerDuty is being used company-wide to reduce MTTR and allow cross-functional teams to have an easy way to escalate to each other.
- Scheduling
- Escalation
- Integrations
- Permissions are flexible if implemented correctly, but can be cumbersome to set up for large groups of people.
- Reduce overtime costs by allowing rotating schedules
- With good monitoring, it allows for a proactive approach to outages, which can save money by reducing or avoiding downtime.
We have seen minor issues such as notification delay once or twice in the past few years, but nothing major.
We have used many of the monitoring tool integrations (such as Splunk and Dynatrace) as well as the generic API integrations that we use for custom tools that we have built.
Most of our escalation policies trigger the next level every 5 minutes. We also utilize response plays, which can trigger additional escalation policies and notify stakeholders without impeding the primary escalation policy.
The Incident Analysis charts are a good starting point for most teams. More info can be had by purchasing a higher tier or retrieving data from the API and utilizing a BI tool to interpret it.
Do you think PagerDuty delivers good value for the price?
Yes
Are you happy with PagerDuty's feature set?
Yes
Did PagerDuty live up to sales and marketing promises?
Yes
Did implementation of PagerDuty go as expected?
Yes
Would you buy PagerDuty again?
Yes