Ops Perspective on PagerDuty
August 03, 2020
Ops Perspective on PagerDuty
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with PagerDuty
We use this in a few business units like SysOps, NOC, and Program. It helps address notifications and alerting requirements.
- Alerts
- Configuration
- Notification
- User management
- Alert bindings
- Less manual intervention
- Easy integration with JIRA
It made sure we have continuous alerts and notifications. We haven't missed any critical alerts after configuring it on PagerDuty. We were able to create auto tickets after integrating with our ticketing system.
It does help a lot and avoids a lot of manual intervention. We have configured Slack, email, and AWS integrations.
Created an auto ticketing procedure. We are able to create critical incidents based on the different workflows.
Haven't used this feature much but it does provide insights into frequent occurring incidents.
Do you think PagerDuty delivers good value for the price?
Yes
Are you happy with PagerDuty's feature set?
Yes
Did PagerDuty live up to sales and marketing promises?
Yes
Did implementation of PagerDuty go as expected?
Yes
Would you buy PagerDuty again?
Yes
Using PagerDuty
20 - SysOps and NOC.
2 - IT team.
- Alerts
- Notification
- Incident tracking
- Auto ticketing
- incident logging
- More automated alerts and recovery