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Still onboarding
Updated February 20, 2023

Still onboarding

Beverly Carlton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PanTerra Streams

Was a little cumbersome being online
Cell phone users were having difficulty getting calls through. Our previous equipment was over 15 years old
  • Connections
  • Responding to questions/concerns quickly
  • Phone equipment sent timely with online and phone setup support
  • Training on use of features
  • Understanding the complex billing document
  • Reliability
  • great onboarding experience
Responding in a timely fashion
Can't tell that it has impacted productivity....that messages are available on email is a bonus, but, not necessarily impacting productivity, especially since access is also on the phone....

Do you think PanTerra Networks delivers good value for the price?

Yes

Are you happy with PanTerra Networks's feature set?

No

Did PanTerra Networks live up to sales and marketing promises?

Yes

Did implementation of PanTerra Networks go as expected?

Yes

Would you buy PanTerra Networks again?

Yes

None did not evaluate any other products
Blackbaud FIMS, Azure AI (Cortana)
Need for understanding how to use the features.....aware that training may be available through videos, however, that is time consuming and not always an efficient method to resolve understanding needed quickly. Plugged into our phones, the service is not available when computers are turned off.....don't understand why they shouldn't have a direct ethernet connection

Using PanTerra Streams

6 - Reception; Intake Specialist; Classroom Instructor
6 - Basic Skills of use process
  • Receiving phone calls
  • History of calls
  • Recall of received calls
  • Phone messages sent to email
  • NA
  • DON'T KNOW
  • DON'T KNOW
GOOD PHONE SYSTEM

PanTerra Networks Feature Ratings

10.0
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
10
7.4
Answering rules
7
Call recording
9
Call park
7
Call screening
6
Message alerts
9
Business SMS/External Messaging
1
Online Fax
10
Voicemail Transcription
10
Mobile apps ()
Not Rated
Performance & Compatibility of Online Events Software ()
Not Rated
Online Meetings / Events ()
Not Rated
8.0
Desktop sharing
8
Online Events Collaboration ()
Not Rated
Online Events Security ()
Not Rated
9.0
Centralized communications management
9

Evaluating PanTerra Streams and Competitors

Yes - Old PBX system
  • Price
  • Product Features
  • Product Usability
no
no criteria

PanTerra Streams Implementation

  • Don't know
As far as I know, it was PanTerra
Yes - receive, unpack, create passwords, spreadsheet of information
Not sure - Not applicable
  • understanding the process

PanTerra Streams Support

NO - DON'T KNOW
December 2022
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None

Using PanTerra Streams

Great quality
ProsCons
Like to use
Easy to use
Well integrated
Cumbersome
Lots to learn
  • answering
  • transferring calls
  • speaker phone doesn't always work well
  • don't understand speaker phone always
Yes, but I don't use it