Parallels hits the mark on almost every point.
February 07, 2020

Parallels hits the mark on almost every point.

Jeffrey Sabotin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Parallels Remote Application Server

Parallels is used by the whole organization and by our outside clients that use our services. It solves the problem of already having a Windows application and not having the time or resources to make it into a completely web-based application. This would take us 3-5 years and millions of dollars to make this happen. Parallels Remote Application Server offers us the ability to make our Windows application look like a web application. We especially like the HTML5 portal that allows it to have no client download whatsoever, but this doesn't always help us because we really need an application that supports copy-and-paste between remote and local computers.
  • HTML5 client, ability to push Windows application through a web browser
  • Mobile apps available for iOS and Android so that users can access on mobile device
  • Better RAS console interface with ability to see more about the RAS servers
  • Printing does work well, but there are times where it doesn't pick up any printers and the session has to be restarted.
  • Parallels has allowed us to push out our application to multiple users across the U.S. easily, thus saving time and money.
  • Parallels has made it possible for our workforce to be located anywhere.
  • Citrix Virtual Apps and Desktops (formerly XenDesktop)
Citrix Virtual Apps is quite complicated and requires about 8-10 servers, almost all redundant and duplicated. It seems to also require someone that is certified to be on your staff in order just to understand the setup, install, monitoring, and use. Citrix does have great speed when using their ICA, but I don't see much difference compared to what I see recently from Parallels. Parallels seems to be on par with speed. Citrix Virtual Apps does have a much nicer console but with the cost of needing more servers.
Oh absolutely! That is exactly what we are doing right now. We don't use VDI but RDS, and we also use the "remote PC" function right now for our internal users to be able to access their desktops at the office from home. I don't think that VDI has much staying power because it costs so much, and a regular desktop is almost cheaper and faster than anything I've seen on VDI.
We set up new users all the time with Parallels Remote Application Server, and we allow them access from multiple devices. Our clients love that feature. We have clients accessing our application on just about every type of device--very cool. We especially like the HTML5 access as this is very fast and easy. We have seen issues with Mac clients, and this does not work with the standard Windows copy-and-paste--would love to see something like this.
Of course this is important as this allows me to change and grow as needed. I've used just about every hypervisor platform that is out there, and it is very good that Parallels allows for this. We currently use right now Hyper-V, but we could easily switch to VMware or some other platform down the road. This is very important to us.
We only use the connection to Active Directory and the SSL at the moment, but I foresee us going into other methods in the future. I do see some issues with RAS working with Active Directory to know when a password needs to be changed, and the ability to easily change that password. I would also like the ability for the user to recover their password through unique questions known only to them.
The support has been very good. It is sometimes hard to understand some of the people that I have spoken to, and the process has gotten more difficult than in the past, but overall very good. It is great that I can call someone on the nights and weekends when I've had problems with my Parallels environment.

Do you think Parallels Remote Application Server delivers good value for the price?

Yes

Are you happy with Parallels Remote Application Server's feature set?

Yes

Did Parallels Remote Application Server live up to sales and marketing promises?

Yes

Did implementation of Parallels Remote Application Server go as expected?

Yes

Would you buy Parallels Remote Application Server again?

Yes

Parallels Remote Application Server is well suited for smaller organizations where you don't have 5-10 people monitoring and managing multiple servers. Parallels allows for only a few servers, and you don't need a certification to get it up and running quickly enough. It is well suited to organizations where you have a remote workforce or users that work remotely and from multiple devices.

Parallels is less appropriate for businesses where most of their data sits in the cloud or they use web applications that are hosted at other vendors. This is where you really wouldn't need Parallels to solve any business problem.