Overall Satisfaction with Paychex Flex
Paychex Flex is being used across the organization. It is helpful for time and attendance, onboarding, [and] employee reviews. Completing payroll is much easier through Paychex Flex. Our specialist, Bryan Bowman, is fabulous. He always responds quickly and resolves any issues I have.
- ACA Compliance
- Onboarding
- Reports
- Payroll
- Time & Attendance Vacation time and the need to be able to job cost
- General Ledger Department
- Not change my Specialist - Bryan Bowman
- Saved time processing payroll
- Employee access to documents
I have not used the reporting - I don't think I am fully utilizing everything in Paychex and would like to have some training on features I am not using. Job Postings would be one thing I would be interested in.
We have looked at what ADP has to offer and have not used them.
Do you think Paychex Flex delivers good value for the price?
Yes
Are you happy with Paychex Flex's feature set?
Yes
Did Paychex Flex live up to sales and marketing promises?
Yes
Did implementation of Paychex Flex go as expected?
No
Would you buy Paychex Flex again?
Yes
Paychex Flex Feature Ratings
Relationship with Paychex, Inc.
Using Paychex Flex
111 - 3 Administrators the rest are employees and managers
- Payroll
- ACA
- Time & Attendance
- W-2
- Works with our GL software
Evaluating Paychex Flex and Competitors
Yes - USA Payroll company. They were a terrible company and not providing us with the service we needed.
- Integration with Other Systems
- Ease of Use
Because we job cost everything it is essential that Paychex could integrate with our other systems.
Make sure the company can work with our software.Find a company that includes great benefits, right now I have to manually enter each employees elected benefits every year. I was under the impression that Paychex could upload this information from our benefit portal.Make sure that vacation time can be job costed.
Paychex Flex Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I believe we did, reason being I not only do payroll but many other jobs in the company so I do not have time to waste on issues that I need help with
Bryan Bowman has provided me with exceptional support with everything. Example would be helping us get our Non-Qualified plan distribution payrolls set up. Too many to list:)
Using Paychex Flex
Pros | Cons |
---|---|
Like to use Easy to use Well integrated Consistent Feel confident using | Requires technical support Lots to learn |
- Love the onboarding feature by hiretech
- checking time cards
- process payroll
- finding and creating reports
- making sure I enter supervisor in multiple places
- wish the system would communicate with all of its features better
Yes - Not well