Item: Paychex Flex
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Paychex Flex is used for payroll, and workman's compensation. Employees have access to the portal, which makes for easier tracking and greater personal control of records. The online portal and direct deposit options facilitate ease of payroll. The system is flexible and user friendly. Reports are timely and easily incorporated with other accounting systems.

Pros and Cons

Customer service
On line responses
Onboarding of new employees

Reminders for updating our HR information would be helpful.

Return on Investment

Efficiency: time savings
Employee self-service

Paychex Flex Reporting

I have not used the reporting

Support Rating

The support is excellent, whether it is through the chat, online help, or calling my representative.

Alternatives Considered

ADP Comprehensive Services

Better customer service; support with onboarding; employee self-service. Time savings.

Key Insights

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

Yes

Did implementation of Paychex Flex go as expected?

Yes

Would you buy Paychex Flex again?

Yes

Usability

Easy to use.

Other Software Used

QuickBooks Online

Likelihood to Recommend

The online features make input of data very easy. The training when our organization first came on board was very helpful. The transition from the previous provider was seamless, and there was continued support for the first few payroll periods.
Customer service is excellent!! Trouble shooting goes beyond the chat option. Our representative is available when needed. If not available, there is always an option to contact someone else who provides support.

Excellent customer service. Top level efficiency!

Overall Satisfaction with Paychex Flex