Item: Paycom
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Paycom is used for employee tracking, scheduling, payroll and training across the organization as a whole. Paycom helps us operate more efficiently and communicate inter-departmentally on staffing in an organized and easy to use platform.

Pros and Cons

New Hire process - this process has an easy flow for both the user and employee, with notifications to keep you up-to-date. Training and necessary documents are easy to upload and add to the process and can be tailored to fit the specifics of different positions.
Scheduling - employees can easily make changes and communicate with management on availability, holidays, etc. The managers then save time by utilizing tools like automatic scheduling.
Payroll - Schedules and hours are easy to add to timecards. Employees who use the clock in function can request changes that may need to be made and managers can just log in and approve changes and timecards from different points in the system.
Information - company, tax, payroll and benefit information are all readily available and easily accessible for review and update.

Interfacing with other required certification software. For instance, Red Cross for 1st Aid, SafeSport certification, etc. Accessing these databases so that employee accounts of persons who already have certifications are up to date and visible for all managers in an organization to view.
Some aspects of the scheduling component (when not using automated scheduling) are redundant. It can be confusing to add and remove people from certain groups so they are available to a certain manager for scheduling.

Return on Investment

Paycom has improved our current workforce tracking so we were staying up to date on terminations to avoid unnecessary costs.
By saving time on scheduling, new hires, and payroll managers are able to focus more on projects that bring revenue in to the organization.

Support Rating

Our account manager at Paycom is an amazing asset. She regularly checks in and takes our feedback to Paycom to work on practical solutions. The customer service has always been wonderful. Quick to respond, evaluate and problem solve. None of our questions or concerns have ever gone unheard or unaddressed.

Key Insights

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paycom go as expected?

I wasn't involved with the implementation phase

Would you buy Paycom again?

Yes

Likelihood to Recommend

Paycom is well suited for organizations and departments that have a large part-time workforce that requires a lot of scheduling and hands on management. For my organization, every manager wears multiple hats so having a platform that brings everything together eases the stress and workload so that we can focus more on other aspects of the job. My department has an incredible small part-time workforce so most of the scheduling aspects create more work for me than just communicating offline on schedules.

Efficient, thorough, user-friendly human resource and payroll platform

Overall Satisfaction with Paycom