Paycom Review
April 19, 2021
Paycom Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paycom
HRIS/Payroll across the whole organization. The organization is 5 discreet companies - restaurants,fitness/spa facilities, drive-ins/public markets
- integrated modules/functions across multiple HR disciplines
- preset reports
- training videos
- product updates - it's easy to overlook multiple Paycom generic emails and miss an update or run into the update/screen changes when using Paycom. I accept i have some responsibility in this, but if they were pushed from the client account rep - appearing to be a personal email, i would be more apt to read them (email overload)
- accidental changes to 'other things' when some updates are made. I wish i could be more specific, but there have been times when an update impacts a different module and creates errors or unexpected results in the way we're using Paycom. it can be a long time until that ticket gets attention, though i can't imagine how to mitigate this.
- We have work to do internally to maximize ROI. My sense is that we manipulated old procedures get desired results in Paycom. Not sure implementation was executed with enough timing or planning. It my understanding that we bought in to Paycom early and due to a marginal implementation, confidence in Paycom was compromised. It's being rebuilt now and we're beginning to maximize it's use.
learning curve to transition was a bit of a challenge. Experienced, "I know it's in here, in Paycom...I know the data is here...where do i find it" lots of hunt and click time. But again, that's a learning curve and i wasn't a part of the initial implementation.