Paycom - A CPA's Choice
Updated September 03, 2021

Paycom - A CPA's Choice

Lee Ann Tipton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Paycom

We utilize Paycom for payroll and HR. It is being used company wide. Our employees use the app to see their schedule, pay statements and other information. Our managers utilize Paycom for scheduling and to review time cards.
  • Intuitive Menus - easy to learn
  • Payroll processing - easy to follow the steps. Safeguards built in to the system
  • Support Calls - representatives are generally able to answer my questions
  • Onboarding new employees
  • Support is good, but I don't think it is as good as in prior years. I rarely get my dedicated rep on a call. In the past, I was always informed of a change in representatives. I no longer receive this information ahead of time.
  • Time Card Search - Option to only see Active Employees. I know I can utilize the batch edit function, but it would be much easier to only see active employees. If I get out of batch editing, it reverts back to all employees. This also makes it harder for managers who do not have as much experience in the system.
  • In Advanced Scheduling, I find the templates to be a little difficult to deal with.
  • Your pricing for additional services is high. Particularly for amended returns. When Congress made retroactive changes to the COVID tax credits available for 2021, it would have been nice for you to have offered the amended returns at a reduced cost.
  • I still have trouble with some of the terminology in Document Management. Editable vs Non-Editable. Perhaps I just need more training.
  • Definitely saved time and efficiency
  • Confidence in resources such as Employee Self Service
  • Accurate calculations, no need to download new tax tables.
  • COVID guidance and pay codes automatically set up for us. We didn't have to spend valuable time with limited staff to handle these things.
  • Efficiency gained from Employee Self Onboarding
I would rate Paycom a 10 and ADP a 3.

No comparison. In every aspect of the software and support, Paycom is better. I used ADP for the last time about 8 years ago. The software was difficult to use. Their Report Writer was almost impossible. Their support was terrible. I was always assigned a ticket number and always got a different rep. There was no dedicated account rep or team. They may have changed their product and support model, but I would never want to go back.

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Yes

I am a CPA working in private industry. I have utilized payroll software for over 30 years. I have utilized in-house software and have outsourced both to Paycom and ADP. By far, Paycom is the best payroll software I have ever used. I first learned of Paycom from a colleague about 8 years ago. I implemented Paycom at my previous place of employment where there were approximately 120 employees. I never regretted the decision. I am in a smaller organization now with approximately 25 employees. The company had payroll software as a part of their specialized accounting software. It was awful. I implemented Paycom about 8 months after I joined the organization. The functionality and ease of use are just very good. Your support services are also very good. I can't speak to how Paycom works in a very large company, but for small businesses, it is second to none.

Paycom Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
Not Rated
Report builder
10
Pre-built reports
10
New hire portal
10
Manager tracking tools
10
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Duplicate Candidate Prevention
10
Applicant Tracking
10
Notifications and Alerts
10

Support and Self-Service

Yes. I was able to consolidate payroll processing, HR information, scheduling and time and attendance.
Paycom's support for questions regarding COVID tax credits was extremely helpful. Earnings codes for COVID related sick pay were set up automatically.
Our managers have information at their fingertips via the Manager on the Go App. Managers can also easily approve time off requests and time sheets.

Paycom Support

Paycom is the best payroll and HR software I have utilized in my 30 plus years as a CPA working in private industry. I am always confident in the software and my support team. The software is updated on an ongoing basis automatically. Paycom relieves a lot of stress over this vital area of any business.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I do not know anything about premium support.