High Quality and Great Value
October 27, 2021

High Quality and Great Value

Alex Robinson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

We use Paycom for all payroll functions and for applicants tracking and eVerify.

Pros

  • Customer service!
  • Easy to use.
  • Very responsive.
  • Best in class.

Cons

  • Driver's license tracking for companies that require this.
  • Ease of processing payroll saves many man hours per week
  • easy benefits administration saves 20 hours per month
  • review tracking and changes in salary for employee recognition
Paycom has far better and more reliable customer service and is very user-friendly. Accurate payroll processing the first time, every time. Very cost-effective. Paycom has superior applicant tracking, easy-to-use tax return data for hiring veterans, etc. Paycom team members treat everyone with respect and work to resolve issues. First-class operation and I would find it difficult to leave them even if they raised pricing.

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Yes

Best in class customer service and highly responsive. Excellent applicant tracking and accurate payroll processing. Great end of year data. Easy to onboard new hires and start their benefits.

I have asked for and would like one stop shopping for certain regulatory items like tracking the expiration of driver's licenses since it is a requirement of our company to track and this would make it easier.

Paycom Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
10.0
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
8.3
Approval workflow
7
Balance details
9
Annual carry-forward and encashment
9
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
Asset Management ()
Not Rated
9.5
Report builder
10
Pre-built reports
9
Integration with other HR capabilities ()
Not Rated
10.0
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
10
Multiple review frequency
10
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
10.0
Individual goal setting
10
Performance tracking
10
10.0
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Duplicate Candidate Prevention
10
Applicant Tracking
10
Notifications and Alerts
10

Comments

  • Peyton VanCuren | TrustRadius Reviewer
    Peyton VanCuren
    (Vendor Representative) commented 3 years ago
    Thank you for the 5-star review, Alex! We're excited to hear you're enjoying our Applicant Tracking feature and our customer service. Feel free to reach out to your dedicated specialist or with us at feedback@paycomonline.com to discuss any additional thoughts.

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