1. Home
  2. HR Management Software
  3. Paylocity Reviews
  4. User Review of Paylocity
A Let Down.
February 22, 2024

A Let Down.

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We use Paylocity for payroll, HR records, onboarding, benefit enrollment, and employee engagement. Previously, we had separate systems for each item - Paylocity has helped streamline the employee (and admin) experience.
  • Payroll process.
  • Customer service.
  • Reports
  • Benefits / Open Enrollment implementation.
  • Reduced payroll errors.
  • Increased Open Enrollment effort for Admins.
  • Better workforce visibility.
Payroll processing time has GREATLY reduced after switching from QBS. Onboarding has become a much smoother process for both the new hire and HR team. Open Enrollment is streamlined for the employees. Open Enrollment is a nightmare for HR to implement. Reporting is not always accurate and leads to multiple errors and added frustration and time on projects.
The employee engagement pieces have not had much impact on our remote team.
Paylocity makes Quickbooks look like a dinosaur for payroll processing - and if you're thinking about switching (for payroll only), I would do it! I previously used isolved with a former employer, and their system is much more employer-hands-on, which I prefer. If you're looking for more control over timelines of implementation, stick with isolved.

Do you think Paylocity delivers good value for the price?

No

Are you happy with Paylocity's feature set?

No

Did Paylocity live up to sales and marketing promises?

No

Did implementation of Paylocity go as expected?

No

Would you buy Paylocity again?

No

I have never had a significant problem with our payroll processing. We do not utilize Paylocity's timekeeping and import our batches instead. The system makes submission a smooth process. We were sold on a single customer service representative, but I've never spoken to that individual, and I don't believe they exist. The support team is often very friendly. However, they're not very knowledgeable. I frequently need to submit multiple requests and double-check every answer I receive.

Paylocity Feature Ratings

6.3
Employee demographic data
7
Employment history
9
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
3
Organization and location management
4
Compliance data (COBRA, OSHA, etc.)
6
7.0
Pay calculation
9
Support for external payroll vendors
9
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
2
Direct deposit files
9
Salary revision and increment management
8
Reimbursement management
5
Leave and Attendance Management ()
Not Rated
6.8
View and generate pay and benefit information
7
Update personal information
6
View job history
6
View company policy documentation
8
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
4.0
Report builder
4
Pre-built reports
4
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
8.5
New hire portal
9
Manager tracking tools
8
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Paylocity Support

In my opinion, the team is not knowledgeable, and I often get different answers from multiple people. I was sold on having a dedicated support manager, but that's not the case at all. Email tickets are not thoroughly read, so multiple conversations are required. Tickets get dropped or forgotten about frequently. Response times vary from 1 hour to 2+ weeks, without rhyme or reason.
ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
I did not know that premium support was an option - however, I find it insulting that not everyone would receive the same experience.
Yes - Benefit reports don't work - this has not been addressed or changed since 2022, when I noticed after implementation.
none exist.