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Pendo provides what others do not
September 18, 2018

Pendo provides what others do not

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pendo.io

I'm currently using Pendo.io to provide insight into key features in the product, usage data, churn prediction and measuring adoption. The ability to see which features that are being used/not used is helpful to discover training opportunities, product enhancements, etc. One of the greatest benefits of Pendo.io is that you can also see WHO is performing each action. That is what separates Pendo.io from the rest.
  • Data Tracking
  • In-app messaging
  • Time to ROI -- the concepts and outcomes that Pendo can provide is so great, but getting there takes some time. There's so much data, what do we do with it? What does it all mean?
  • Before Pendo.io, we were unable to see what our customers were doing/not doing. Thus, unable to track adoption or predict churn.
  • As mentioned, there's a ton of data that we're tracking and it's hard to decipher what it all means and which actions to take.
Google Analytics shows a high overview of how a page is performing. Unable to track individuals performing each action.
Pendo.io is a great tool to provide insight into product usage where you wouldn't be able to track this otherwise. Competitors may be able to track page hits but Pendo.io shows you who is visiting the page/feature/etc. This is great for targeted messaging, account reviews, and churn prediction. I can't think of a technology company that wouldn't benefit from the deep insight provided by Pendo.io.