Check the checker for business improvement
October 12, 2021
Check the checker for business improvement
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Playvox
Playvox is being used by my OLX as an audit tool. This helps us share real-time feedback with the agents and take corrective action on the account. This also has a real-time dashboard for all sorts of reports which can be easily exported in the desired format.
- Cases are automatically integrated from the CRM and it becomes easy for the auditors to check the entire thread and audit from one platform.
- Real time feedback and disputes can be done.
- Reports are readily available to be viewed and downloaded as per requirement.
- Should have the options to schedule the reports (auto email).
- Should have the option to select the hierarchy to dispute the audits.
- For calls, we use some other tool as until the tool is integrated to Zendesk we can't audit the call done in other tools like Avaya.
- It has done wonders for the team as initially were doing the audits in excel which didn't have the proper format and reporting tool, this was solved by Playvox.
- Real time feedback and corrective action as made possible by using Playvox.
- User management is very simple in Playvox which saves time in case of change in auditors or JML.
In Playvox it's easy to create a form, and it doesn't have any restrictions in numbers. At any point and time, one can archive it, make the changes, and make the form live. User management is fairly simple in comparison to other tools. It is a cost-effective platform for all the audit needs.
Do you think Playvox delivers good value for the price?
Yes
Are you happy with Playvox's feature set?
Yes
Did Playvox live up to sales and marketing promises?
Yes
Did implementation of Playvox go as expected?
Yes
Would you buy Playvox again?
Yes