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Great company!
Updated April 02, 2023

Great company!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Printfection

Printfection has resolved several of our swag obstacles. From being able to budget within different departments in our organization to having dedicated account managers, we have been able to combine several departments swag needs while ensuring that we have the most unique and high end offerings to our various recipients. I love that i can see what other departments are already ordering so I can connect and collaborate with them if I am looking to order the same thing.
  • Custom kits
  • Dedicated Client Support
  • Tradeshows
  • Design services
  • Budgeting
  • Multiple Team Use
  • Onboarding Projects
  • Tradeshows
  • Decreased time spent on projects
  • Increased collaboration across departments
  • Increasing employer brand
They are great when it comes to working directly with your recipients so you dont need to worry about tracking orders when they are sent to someone. They are also great with ensuring that every step of the process you are satisfied with what is being ordered. I appreciated that they took my feedback on the sales process when I was already well beyond that point
They are much better- they have dedicated customer support and are constantly looping in other leaders so they can ensure you're happy with the process. THey are knowledgeable about their vendors and lead times so they can provide proper timely considerations for you and your team. They are also good at setting expectations, so we already know about landmines or potential issues before they occur, though they occur rarely!

Do you think Printfection delivers good value for the price?

Yes

Are you happy with Printfection's feature set?

Yes

Did Printfection live up to sales and marketing promises?

Yes

Did implementation of Printfection go as expected?

Yes

Would you buy Printfection again?

Yes

Great for when you want to work on custom swag projects and have dedicated representatives assist you. They also have a catalogue that you can browse and request mock ups for. They are also great if you find something you like but it isn't in your budget. Areas that wouldnt be great is if you are hoping they replace an internal design team - they will need your guidance when doing more complicated or ambiguous designs.

Using Printfection

7 - Administration, Human Resources, Marketing
5 - Graphic Design (beginner), administrative, ability to work with technology and platforms
  • Onboarding Swag
  • Company Branding
  • Gifts
  • Shipping Coordination
  • Storage of existing stock
  • Giveaways
  • Anniversary Gifts
It has been great so far

Evaluating Printfection and Competitors

Yes - existing swag, onboarding gifts. Replaced because our old methods were not working well for us
  • Scalability
  • Ease of Use
We liked that we could see pre-production mock ups. That was a huge plus.
I'd ask more about the limits related to some of their items. I didn't realize that their samples and pre-production mock ups are different and there are some limits on pre-production samples.

Printfection Implementation

Very simple and quick. Pretty sure it was a matter of setting up our accounts and a few quick walkthrough meetings to ensure we were implemented to our preferences.
  • Implemented in-house
Change management was minimal
  • Occasional miscommunications between sales and the team about features and minimums

Printfection Training

  • No Training
It was a live walkthrough and pretty straightforward.
Pretty intuitive.

Configuring Printfection

Just right
Probably best to know how you want to break out your budgets and user controls. Outside of that nothing too crazy as everything else relies upon that.
No - we have not done any custom code

Printfection Support

ProsCons
Good followup
Immediate help available
Support cares about my success
Slow Resolution
Escalation required
Need to explain problems multiple times
I haven't worked too closely with the support team so it is hard to judge it completely. I think there are still areas for improvement but I can tell that there is a genuine interest in giving support to their clients and taking in feedback.
i haven't worked enough with their support team

Using Printfection

Pretty simple set up and having dedicated specialists makes all the difference.
ProsCons
Relatively simple
Easy to use
Well integrated
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Sourcing items
  • Creating Projects
  • Tracking Projects
  • Messaging with the team within the system can become a series of string emails that are more annoying

Printfection Reliability

Great to be able to have different departments working on the same system.
Always available when needed which is great.
Everything is reliable on the site.

Integrating Printfection

  • None
N/A
  • Sage People
I dont think they do.
  • File import/export
N/A
know how you want to break out budgets and what user types will use the system. Also what projects you'll want to use it for.

Relationship with Printfection

They are very professional and knowledgeable about their product
The vendor was still just as easy to work with. If anything once we were added on we got a lot more contacts to work with and felt fully supported as we implemented.
There aren't many professional services besides what is related to their product. What would have been great was to get design services included in our membership since we dont have one in house.
N/A
Simple pricing and easy to pitch to stakeholders
They are pretty great - didnt feel like I needed to know anything special to get what I was looking for.

Upgrading Printfection