Procore Review
February 20, 2019
Procore Review
Score 7 out of 10
Vetted Review
Verified User
Modules Used
- Project Management
- Construction Financials
- Field Productivity
Overall Satisfaction with Procore
Procore is being used to manage projects in the office and the field as well as using the financial tools for commitments, prime/sub billings, budgeting, and forecasting. It is used by all employees in our company with the exception of hourly field staff. Being web-based makes it easily accessible to all project parties, from owners, architects, project managers, and superintendents. This allows us to streamline document storage and flow.
- Having access in the field to real-time documents.
- Provides a workflow template for some tools to be able to track accountability across all project members.
- Streamlined our subcontractor/supplier billing process.
- A big issue for us being a Washington contractor is not having the ability to correctly calculate tax on our prime invoices to the owner. There is no way to customize this option, we have been told. This creates inefficiencies in our billing and actually now takes more time to generate this information.
- I would like to see each account have an account manager with one contact that we can reach by phone/email for more complicated questions and help us work through SOPs. The current set up only allows you to contact a general email. It feels impersonal and causes us to have to explain how we do things within our own company structure repeatedly. One person that gets to know our business and can help us navigate through this would provide an excellent customer experience. Something that I feel is lacking once you make it through your implementation.
- I would like to see Procore focus more energy on improving the existing tools that they have available based on customer feedback and not on implementing so many new items. Focus on what you do well and fine tune those things prior to moving on to other new items. I don't have facts or statistics but I would guess that the majority of users do not actively use all of the functionality of the existing core tools.
- I don't want to have to pay extra to customize tools on my account or to make the changes I need immediately, especially when they are currently being programmed and will be released in the near future. You either have to wait for the changes to take effect across all of Procore or pay to have it done now.
- When you do sign up for custom hours, which allows you to customize your account you pay for a block of hours, Procore has no way to track that accountability. For example, you need something customized and they send you an estimate of how many of your pre-purchased hours they think it will take but it could be less or more. They currently have no way to track and show the customer where they stand after the project has been completed, and therefore, you don't know how many hours you have left to use for other customization. Additionally, I feel they should include at least 10 hours of custom forms as a standard item in their renewals at no extra charge. The software is developing and changing so fast this is necessary.
Yes, Procore streamlines the process and workflow and allows the entire team to be accountable to each other.
- It is honestly hard to say if it has saved us time and increased efficiency. It has changed a great deal of how we do business overall. Some items or task are faster, but there are others that are slower.
- Gain visibility into projects
- Ensure information is accessible and up to date
- Document job site conditions
- Report on incidents and inspections
- Identify job site risks
- Track cost impacts from the field
- Streamline financial reporting
- Improve forecast accuracy
- Simplify employee time tracking