Small growing business able to focus on growth instead of HR issues.
December 20, 2021
Small growing business able to focus on growth instead of HR issues.
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Employee Management
- Payroll
- Time & Attendance
Overall Satisfaction with Rippling
As a small and growing company trying to navigate all the complexity of hiring and managing multi-state employees, the job felt overwhelming to start.
Rippling has removed a lot of the stress of wondering if we have completed the necessary steps. The prompts and information given in each step are extremely helpful for a novice HR person setting up entities and withholding in various states.
For the most part they have done everything required on time, in the instances where there were some late reporting by Rippling we got a quick answers to our questions about notices received from the state. They let us know there were timing issues with filing and quickly let us know what to do and that they would cover any costs/fees incurred.
We also received good feed back from our accountant about the program and that felt like a win that I had chosen a good product.
Rippling has removed a lot of the stress of wondering if we have completed the necessary steps. The prompts and information given in each step are extremely helpful for a novice HR person setting up entities and withholding in various states.
For the most part they have done everything required on time, in the instances where there were some late reporting by Rippling we got a quick answers to our questions about notices received from the state. They let us know there were timing issues with filing and quickly let us know what to do and that they would cover any costs/fees incurred.
We also received good feed back from our accountant about the program and that felt like a win that I had chosen a good product.
- Prompts about where to find information or where to call regarding state specific taxes.
- Quick response to inquiries and cases.
- Lots of reminder emails to multiple people so we don't miss stuff.
- Some of the features talked about when selling are more costly than anticipated.
- Navigating the site can feel unintuitive.
- Linking 3rd party accounts feels cumbersome so I avoid doing it, even though it probably would make the platform more useful.
- In the first year it feels like a high price, but it also has relieved stress.
- We have been able to convert 30% of our contractors that are eligible and will convert the rest next year. This is after less than a year of using the system.
The follow-up and customer service during the sales process was excellent. We selected Rippling because it integrated well with many of our other platforms and felt easy to navigate. We liked that we could select the specific add-ons we needed for certain employees and not for others. This helps with the high cost of HR Management platforms.
Do you think Rippling delivers good value for the price?
Yes
Are you happy with Rippling's feature set?
Yes
Did Rippling live up to sales and marketing promises?
Yes
Did implementation of Rippling go as expected?
Yes
Would you buy Rippling again?
Yes