Sage Intacct: Better than QB but meh
November 11, 2020
Sage Intacct: Better than QB but meh

Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Sage Intacct
Intacct is our main cloud ERP. We switched to it because it was one of two accounting suites supported by our operational platform. Intacct is passable at best. The reporting functionality is poor, and the customer does not own the data (We don't even get a SQL backup). I would not recommend this software to any company that has a high transaction volume.
Cash payments can be in advances or in posted payments, or in other receipts. There should be one uniform place to find it. There should be a native cash uploader; we had to pay extra to a third party company to build a poor quality add on to get this basic functionality. Overall, Intacct is fine but just know that you will be upsold on everything. If you have a business problem, you will need to pay extra to get that resolved.
Cash payments can be in advances or in posted payments, or in other receipts. There should be one uniform place to find it. There should be a native cash uploader; we had to pay extra to a third party company to build a poor quality add on to get this basic functionality. Overall, Intacct is fine but just know that you will be upsold on everything. If you have a business problem, you will need to pay extra to get that resolved.
Pros
- Upselling
- Dashboards
- Some parts of the user interface.
Cons
- Reporting
- Cash payment uploading
- Bill uploading
- SQL backups
- Passable at best
- Partnering with ServiceTitan
- Dashboards
Do you think Sage Intacct delivers good value for the price?
No
Are you happy with Sage Intacct's feature set?
No
Did Sage Intacct live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Sage Intacct go as expected?
No
Would you buy Sage Intacct again?
No
Automation costs extra, Intacct is like spirit airlines. We used a third-party provider to develop a cash upload template. We have not really used any other automation tools as they cost too much money for what they deliver. When I went to the user conference, it was clear that all additional functionality cost extra and sometimes still did not function.
Not involved in the search process. We migrated from MS great plains and QuickBooks.
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