Endless features and customisations! Incredibly useful, if a little overwhelming
April 23, 2021
Endless features and customisations! Incredibly useful, if a little overwhelming
Score 9 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Salesforce Service Cloud
At present, Salesforce is used by virtually all teams within our company. To begin with, we originally rolled this out within our client-facing teams as a general CRM, however over the last two years, our usage has expanded to most departments within the company. This has allowed better inter-departmental communication and cohesion.
- User friendly interface for employees to use.
- There are so many add-ons you can utilise depending on what suits your business needs.
- Great reporting functions which can be used by non-tech people!
- Generally very customisable.
- Can be quite slow if you have more than one tab open.
- Occasionally there are glitches in the reporting.
- Although the increased functionality is great, this can initially be overwhelming for users.
- It is a great tool, however I understand it can be pricey.
Salesforce provides infinitely more features than Freshdesk, particularly regarding reporting. We previously felt we had squeezed as much as we could out of Freshdesk, however the possible functionalities and customisation of Salesforce seems endless! That said, I think if you are after straightforward CRM software Freshdesk may be more straightforward to use.