Overall Satisfaction with SAP Commerce Cloud (formerly SAP Hybris)
SAP Commerce Cloud (SAP Hybris) is being used by the ecommerce arm of our company. It serves as an all-in-one platform for managing our ever demanding e-commerce operation. Though we use it mainly for content management, which is very effective, it is also a great tool for automating marketing activities which suits the preferences of customers. It is also a great solution as a source for our analytics in evaluation performance of e-commerce operation.
- Content Management
- Webpage Configuration
- Analytics
- Marketing
- Customer Platform
- Expensive tool
- Lack of documentation/ manual
- It is intimidating for other users
- Deeper level of detail when it comes to analytics
- Timely decision making because of timely analytics support
- It is ready for use out of the box
- Very flexible tool to use; lots of services to offer
When I entered the company, SAP Hybris is already being used. So far, we are satisfied with the tool and have not shifted to other solutions so far.
Not available