Overall Satisfaction with SAP Crystal
We are currently using SAP Crystal Reports as our main report building engine for our CRM system. I have not integrated it into other systems yet as we have not needed the metrics available through Crystal Reports. The main business needs that this software serves is it allows users that are not well versed with SQL to understand the data and build a report to show what information they have a vested interest in.
- The UI is done very well and easy to grasp for not tech people.
- The available charting functions are easy to configure.
- Some aspects of building a report are not very intuitive. I don't have a specific example off-hand, but I know when I first started with the software I was using Google and user forums a lot to figure things out.
- When the platform changed the infrastructure of the reports making backward compatibility a problem it put stress on us to upgrade to meet supported versions with a vendor.
SAP Crystal reports was not a choice we made but was mandated by one of our vendors. All their reports in their CRM are built with Crystal Reports so in order to access their reports and modify any within the system already, we had to start using the SAP Crystal Reports platform.
SAP Crystal Feature Ratings
Using SAP Crystal
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Database table linking
- Drill down or sub reports
- Graphs/charts
- I didn't find anything too cumbersome to use. The data hindered my use more than the SAP Crystal.
Not Sure - N\A