Item: SAP Sales Cloud
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use SAP for a few reasons. We were looking to drive innovation as well as revenue growth. It also has the capability to improve our customer relationships. We weren't able to keep on top of our customer service needs as well before implementing SAP Sales Cloud. It has greatly improved many of our processes.

Pros and Cons

We can get all our reports in one platform.
The collaboration between teams.
There are great customization capabilities.

Occasionally, the loading time can be slow.
The training was a bit arduous, but once you get the hang of the process, it's pretty easy.
The customer service tickets could be responded to a bit faster.

Return on Investment

We have been able to keep better track of customers' contracts; therefore, upsell opportunities have been greater.
The system helps us to collaborate more quickly, allowing teams to work faster together.
The reporting capabilities have streamlined our sales process and allow us to keep track of all deals in the pipeline much easier than before.

SAP Sales Cloud Streamlining Business Processes

SAP Sales Cloud has been great at streamlining our whole sales process. We are able to keep track of all customer journeys in one place, including engagement, contracts, and pipelines. That way, we have been able to make our sales cycle shorter, which has resulted in more money-making opportunities more quickly.

Scalability

The SAP Sales Cloud software is extremely flexible and scalable. We have loved the ability to collaborate among the marketing team, sales team as well as our customer success group. The tracking ability to show us the amounts spent on our outreach efforts has been a nice function as well.

Alternatives Considered

Zendesk Sell, Microsoft 365 Help Desk Ticketing System and HubSpot Lead Generation Software

We liked SAP Sales Cloud the best because of the tracking capabilities between many different teams, allowing us to collaborate in a way we weren't capable of beforehand. The strong customer community was also a factor; that way, we have a way to see how other users have been optimizing the software within their company.

Key Insights

Do you think SAP Sales Cloud delivers good value for the price?

Not sure

Are you happy with SAP Sales Cloud's feature set?

Yes

Did SAP Sales Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Sales Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Sales Cloud again?

Yes

Other Software Used

HubSpot CRM, Microsoft 365, Microsoft Teams

Likelihood to Recommend

The amount of automation you can use SAP Sales Cloud for is great. It streamlines many of our other software's processes. We use Hubspot as well as Sales Cloud and they work great together. It has greatly enhanced our ability to collaborate between sales and marketing. The analytics we can draw between the two has helped us put more prospects into our pipeline.

Great product for collaboration.

Software Version

Modules Used

Overall Satisfaction with SAP Sales Cloud