SAP SuccessFactors is great, however there is always room for improvement.
September 14, 2022

SAP SuccessFactors is great, however there is always room for improvement.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Employee Central
  • Recruiting
  • Learning
  • Succession & Development
  • Performance & Goals

Overall Satisfaction with SAP SuccessFactors

Use SAP SuccessFactors as an employee of the company as EC is live in all countries and works in the learning management system. We use all the various modules in EC, and our LMS offers a wide range of courses for all our internal and external users. Use it for reporting, assignments, and compliance-related matters.

Pros

  • Integration of other products
  • Mobile platform is important for the day to day work
  • Interface is clean

Cons

  • Improved support in matters
  • More unified reporting platform with simpler tools
  • Easier access to data
  • Automation
  • Report improvement
  • Data validation
There are several good implementations and a wide range of software and vendors communicating with SAP SuccessFactors, which is a great feature. However, we often found that not all of them fit and even have issues with communicating and using other modules. For example, reports in the learning management system and Employee central use a different data field for the same value (user ID is general in one and text in the other) when we download excel reports, causing manageable but unnecessary issues.
We rely heavily on compliance training tracking in LMS and use the data to be sent to legal and compliance teams. The business rules that we set up reduce the amount of after-work for these teams significantly and help for a smoother reporting structure.

Do you think SAP SuccessFactors HCM delivers good value for the price?

Yes

Are you happy with SAP SuccessFactors HCM's feature set?

Yes

Did SAP SuccessFactors HCM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP SuccessFactors HCM go as expected?

No

Would you buy SAP SuccessFactors HCM again?

Yes

Articulate 360, Tableau CRM, Microsoft 365, Skillsoft Percipio (Skillport)
The platform is well suited to day-to-day use for employees and learners. When it comes to performance appraisals, the process can be cumbersome for the admins. Creating custom landing pages, for example, in learning, is not intuitive, very limited, and visually unappealing. Some limited features in training assignments and reporting make a lot of extra work and compromise between different teams.

SAP SuccessFactors HCM Feature Ratings

8.7
Employee demographic data
8
Employment history
9
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
9
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
9
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
9.0
View and generate pay and benefit information
7
Update personal information
10
View job history
10
View company policy documentation
9
Employee recognition
9
Asset Management ()
Not Rated
6.7
Report builder
6
Pre-built reports
7
Ability to combine HR data with external data
7
Integration with other HR capabilities ()
Not Rated
9.3
Performance plans
8
Performance improvement plans
Not Rated
Review status tracking
10
Review reminders
10
Multiple review frequency
9
9.5
Create succession plans/pools
10
Candidate ranking
10
Candidate search
9
Candidate development
9
9.0
New hire portal
9
Manager tracking tools
9
9.3
Corporate goal setting
9
Individual goal setting
9
Line-of sight-visibility
9
Performance tracking
10
9.1
Job Requisition Management
9
Company Website Posting
9
Publish to Social Media
9
Job Search Site Posting
10
Duplicate Candidate Prevention
9
Applicant Tracking
9
Notifications and Alerts
9

Using SAP SuccessFactors

20000 - Various from HR to IT Finance Sales
40 - You need to have a strong IT understanding and product flow.
  • Learning
  • Performance
  • Employee data
  • Language tracking to help projects
  • Cross reporting to understand our data better and find new connections and ideas

Evaluating SAP SuccessFactors and Competitors

Not Sure
  • Price
Not necessarily, I am satisfied overall with SAP SuccessFactors.

SAP SuccessFactors Implementation

Some significant problems were hard to resolve and took a lot of time for our IT team, leaving us with no alternative.
  • Don't know
Not sure - I am not sure
  • Data flow from EC to LMS and other modules
  • Business rule issues

SAP SuccessFactors Training

Configuring SAP SuccessFactors

No - there is no facility to customize the interface

SAP SuccessFactors Support

SAP SuccessFactors's support could be a bit more straightforward and unified.
ProsCons
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support cares about my success
Slow Initial Response
On one occasion, I found an issue in the community and added my issue to it, and was resolved within 2 hours.

Using SAP SuccessFactors

SAP SuccessFactors is pretty straightforward to use in most cases.
ProsCons
Like to use
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Learning
  • Performance
  • Goal planning
  • Reporting
Yes - It works well, we use it for learning, but like the whole interface, easy to use and convenient.

SAP SuccessFactors Reliability

SAP SuccessFactors is used widely.
SAP SuccessFactors is absolutely available when we needed, not a lot of downtime.
It is pretty slow in some cases, and annoying to admins.

Integrating SAP SuccessFactors

  • Learning
Complete data flow
  • File import/export
  • Single Signon
  • API (e.g. SOAP or REST)
Give more testing time to admins

Relationship with SAP

Seems responsive and helpful
SAP SuccessFactors's communication is good.

Upgrading SAP SuccessFactors

Comments

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