ScreenConnect Review
Updated April 20, 2017
ScreenConnect Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ScreenConnect
Mostly it is used by the information technology team to diagnose and address problems. It provides an easy to use and secure method of access to remote desktops.
- Screenconnect is robust. The remote sessions are fast, and the overhead on the remote PCs is minimal.
- Screenconnect is flexible. You can deploy it easily from a script to populate your entire network, or you can set up one-time sessions.
- Screenconnect is secure. In today's world of IT where every entry point is a possible intrusion this is paramount.
- I don't really have any complaints with the product, so it's hard to find room for improvement. It simply does what I wish it to. Make it cheaper I guess? But it's already cheaper than most alternatives.
- It has definitely improved turnaround time on tickets for remote sessions.
The first advantage I noticed was price, clearly, and licensing structure. Screenconnect in one utility combines the features you would get from LogMeIn Central and LogMeIn Rescue, the tool connection clients we used, and GoToMeeting (Citrix) though we barely use that.
Central gives you unlimited seats, but bills in client license bulk totals. We were purchasing 1000. Screenconnect bills per user, which for some I definitely understand would be bad. For us, it saved about $13,000 in year one. There was some discounting, so the number will go down, but the savings should stay over $10,000 annually compared to LogMeIn Central and Rescue licensing if you use both in a large deployment.
Functionality is pretty good, and what we lost with the highest end LMI features, I've discovered I don't use that stuff anyway. SC allows multiple techs in one session, which has greatly improved my collaboration and teaching efficiency. It also doesn't create a windows administrator level account like LMI does, which is a major security risk and hassle in credit card environments.
Central gives you unlimited seats, but bills in client license bulk totals. We were purchasing 1000. Screenconnect bills per user, which for some I definitely understand would be bad. For us, it saved about $13,000 in year one. There was some discounting, so the number will go down, but the savings should stay over $10,000 annually compared to LogMeIn Central and Rescue licensing if you use both in a large deployment.
Functionality is pretty good, and what we lost with the highest end LMI features, I've discovered I don't use that stuff anyway. SC allows multiple techs in one session, which has greatly improved my collaboration and teaching efficiency. It also doesn't create a windows administrator level account like LMI does, which is a major security risk and hassle in credit card environments.
ConnectWise ScreenConnect Feature Ratings
Using ScreenConnect
3 - One is I.T. for software/hardware troubleshooting and repair. The other two are both management who use screenconnect as an emergency method to access information on their desktop PC.
ScreenConnect Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Immediate help available Support understands my problem Support cares about my success Quick Initial Response | Problems left unsolved Not kept informed Escalation required |
Yes - Of course, the problem was addressed and eliminated in a timely matter.
I was having a rather unusual intermittent connectivity problem with screenconnect that I simply could not nail down. I worked over the course of a few days with support over email and we tracked down and eliminated the problem. I even got a followup email later on from the support team verifying that the problem was in fact solved or had reappeared.