Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
We use ScreenConnect across the whole company's network including all devices that have data for the company. ScreenConnect allows the IT department to access all devices to maintain functionality.
- Full access for IT
- Remote access
- Ease of use
- infrequent use causes confusion on connectivity
- Ease of use
- Remote connections
- IT does not have to be onsite
All other remote connections required people on both ends. This delayed access and function correction.
ConnectWise ScreenConnect Feature Ratings
Using ConnectWise Control (formerly ScreenConnect)
2 - It and owner
1 - IT knowledge
- connect to computers remotely
- remote correction of problems
- remote communication between IT and owner
- remote access
- remote access to all computers that have the software installed
Evaluating ConnectWise Control (formerly ScreenConnect) and Competitors
Yes - JoinMe
- Price
- Product Features
- Product Usability
Product allows connection with all computers on the network
would do the same
ConnectWise Control (formerly ScreenConnect) Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - not necessary