ShoreTel works for our mobile workforce
Updated August 10, 2016
ShoreTel works for our mobile workforce
Score 1 out of 10
Vetted Review
Verified User
Software Version
Sky
Overall Satisfaction with ShoreTel
Our whole company uses it
- Technology - Allows rental of Cisco phones
- Find me follow me feature
- Customer Service - Process is lengthy and the "cases" seem repetitive and time consuming for the ShoreTel rep
- Support response time - sometimes it takes WEEKS to get a response to a simple question
- Fees - they now nickel and dime every account for every transaction
- Integrity - they over billed us on 2 separate occasions for hardware that we had sent back. We were told we would not get full credit because it was our responsibility to report it sooner
- Better customer service from features
- No long distance charges
- Hardware - Rent Cisco phones. The shoretel hardware is subpar
Shoretel is not what they used to be. They are now a fee based organization with poor customer service and tons of corporate red tape. We are locked into a contract and look forward to switching to a different company when that expires
MiCloud Connect Feature Ratings
Using ShoreTel
ShoreTel Support
| Pros | Cons |
|---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
Yes - No
No. They're awful. The company they acquired (M5) was great and shoretel ruined what they built