A Must Get: Solarwinds Service Desk
Updated December 08, 2020
A Must Get: Solarwinds Service Desk
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with SolarWinds Service Desk (SSD)
SolarWinds service desktop is currently used in the IT, HR and Maintenance Departments. IT uses the software for help tickets, inventory control, purchasing, change control, equipment warranty tracking, licensing control, user knowledge base, on-Boarding and off-boarding employees, reporting and program maintenance. Basically, IT uses most, if not all, of its functions. HR and Maintenance use Solarwinds for mainly help tickets. We were able to combine all of our needs into 1 program, saving us tremendous time and money.
- Customer Support is one of the best I have seen, friendly educated and always willing to help you fix your issue.
- Customization. This is another very important quality Solar Winds has. From customizing reports, change control templates, user interface, inventory and many more areas.
- Reliability: SolarWinds has strong performance and we rarely have outages.
- Price: All-in-one package.
- Be able to produce barcodes with custom info regarding inventory.
- We have saved time and money having all the tools together in 1 program.
- Easier to keep track of inventory.
- The user knowledge base saves Help Desk Time by proving user's solutions to fix issues.
We had Spiceworks and we were limited by functionality, customer service, and program updates. We selected SolarWinds Service Desk because the software had all the functions that we needed in 1 program. We had several meet and greets and demos with their sales team. The way they listen to their customer's needs you can not beat. The company is always striving to help make the software user-friendly and efficient.
Do you think SolarWinds Service Desk (SSD) delivers good value for the price?
Yes
Are you happy with SolarWinds Service Desk (SSD)'s feature set?
Yes
Did SolarWinds Service Desk (SSD) live up to sales and marketing promises?
Yes
Did implementation of SolarWinds Service Desk (SSD) go as expected?
Yes
Would you buy SolarWinds Service Desk (SSD) again?
Yes
SolarWinds Service Desk Feature Ratings
ROI
Yes - Spiceworks was our previous program. We switched because SSD is a all in one help desk management solution. Inventory, Help desk tickets, users, software and change control just to name a few.
- Product Features
- Product Usability
We wanted a program that would grow with us. SSD definitely has been doing that. They are making improvements and changes based on customer needs. Not to many companies around today do that.
Using SolarWinds Service Desk (SSD)
350 - Sales, IT, Production, HR, Maintenance.. Our whole business uses it
1 - I am in IT. SSD is one of the best at helping learn the software. They have a internal knowledge base and training to help you learn the program. Support is a big help as well
- Help Desk Tickets
- Inventory Control
- User management
- Change Control
- Purchase orders
- Maintenance
- HR department
- Sales
- inventory scanning
Evaluating SolarWinds Service Desk and Competitors
We would not change a thing
SolarWinds Service Desk Implementation
- Implemented in-house
Change management was minimal
SolarWinds Service Desk Training
SolarWinds Service Desk Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
They always supply exceptional support. My questions are always answered very fast
Using SolarWinds Service Desk
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Entering tickets
- Entering Purchase orders
- Entering users
Yes - It works very well. I am on call 24/7. I find myself using it a lot. The app is very easy to use