Splashtop is the right remote support solution for us
July 28, 2023
Splashtop is the right remote support solution for us
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Remote Support
- Remote Access
Overall Satisfaction with Splashtop
We have been using Splashtop for a long time within our organization to give assistance within our team, to remotely support our customers and finally to carry out training sessions on our products and services. Splashtop has allowed us to eliminate distances and be extremely proactive in supporting our customers and collaborators. We really love Splashtop and its ease of use and, after using several alternatives, we have found our perfect match
- Remote Support: with SOS Splashtop has managed to simplify the most delicate moment of emergency remote intervention: the download of the support software. with a simple click on the URL and without installing anything, the customer is already able to allow the technician to connect.
- Sending files during the remote session is simple and intuitive.
- With Splashtop Business we can monitor all our customers' PCs in real time, quickly checking for any problems.
- Better use of human resources: the technicians intervene quickly and without having to move if it is not strictly necessary.
The security levels implemented by Splashtop have always lived up to the situation and appreciated by us and our customers.
Right after purchasing Splashtop we were able to deploy and install customized remote support instances for each of our customers in no time.
Yes - Splashtop has replaced Logmein. Because the new product versions were less and less performing in the face of a considerable increase in the price of the license.
Do you think Splashtop delivers good value for the price?
Yes
Are you happy with Splashtop's feature set?
Yes
Did Splashtop live up to sales and marketing promises?
Yes
Did implementation of Splashtop go as expected?
Yes
Would you buy Splashtop again?
Yes