Why we choose Splashtop.
June 22, 2023

Why we choose Splashtop.

Kenneth Kelly | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Desktop

Overall Satisfaction with Splashtop

I used to use LogMeIn and never had any issues until it came time to renew my license. It went from free to $2k a year. Then from $2k to $5k. I started looking around for another solution. I found Splashtop and started using it at one of our locations. It far outperformed the LogMeIn product and for less money. The client installation is easy. The control panel interface is perfect. Allowing other users to only access a particular PC is great. The Spalshtop product is perfect for our needs and very reasonably priced. I don't see any reason for us to even look at another solution.

Pros

  • Unattended remote access
  • Copy/Paste
  • Ease of use
  • Cost per terminal

Cons

  • My only wish would be for better "sorting" capability. ie sort by "Last time online"
  • As mentioned, it has saved me countless hours of driving.
  • Allows me to access and resolve end users' difficulties quickly.
So far, I have not had to contact the Support Services at Splashtop for help.
The addition of multi-factor authentication is a nice feature. The fact that you have two log in's in order to gain access to a PC is great.
I started with one location and quickly added the others. I didn't use a support session. It's very easy to get started and to load the client side of the software.
Yes - LogMeIn. I replace them due to rising yearly costs.

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

Yes

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

I'm a one-person IT department supporting over 400 end users. This product saves me COUNTLESS hours driving between dealerships to "fix" minor problems.

Evaluating Splashtop and Competitors

  • Ease of Use
We replaced LogMeIn with the Splahstop solution.
I would not. I would still choose the Splashtop product.

Comments

  • Sakima Ng | TrustRadius Reviewer
    Hello Kenneth, Thank you for sharing your experience with Splashtop! We are delighted to hear about your overall satisfaction and how Splashtop has become the preferred solution for your remote access needs. We're glad you found Splashtop as a more efficient and cost-effective alternative. Your mention of the specific features you value, such as unattended remote access, copy/paste functionality, and ease of use, is insightful and helpful for us to understand what matters most to our users. The return on investment you've experienced with Splashtop in terms of saving time and quickly resolving end users' difficulties is exactly what we aim to provide. We are thrilled to have played a role in making your processes more efficient. We hope to continue serving as your primary remote connection provider as well as meet your expectations.

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