Best Remote Software out there, hands down

I have used Splashtop as a remote support tool, deploying it on all computers in dozens of different businesses, from 2 to 50 computers at a time. We would then use this to remotely access these computers for troubleshooting as well as unattended access for updates etc. All 4 employees used Splashtop to access client's computers and we were also easily able to grant clients the ability to access their own computers from home. I have also used the SOS component as head of a support team to assist customers with everything from installations to troubleshooting to training of our company's software offering. In both cases it was a very easy and quick process to set up and get connected.

I have no concerns about the security of Splashtop. It's clear they're been taking security seriously for a long time. I read about their security advisory panel with some of the top names in the industry, and I know they have all of their security certificates. They use industry standARD encryption, 2FA and all the bells and whistles, I have full faith that it's a whole lot more secure than Windows.

I don't recall much of an onboarding process because it was very much an intuitive, seamless process. When we did have any questions, the docs were very good.