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Happy Customer
March 10, 2022

Happy Customer

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Remote Desktop

Overall Satisfaction with Splashtop Enterprise

Help clients to support them with their camera settings (computer software) and provide remote solutions for any issues. See what they are doing, guide them to the correct steps and processes, explain the results and make suggestions. Train clients while problem solving, so they learn how to solve similar problems in the future.
  • easy to use
  • easy it understand for clients
  • simple set-up
  • price structure for various level of usage
  • one-time access for on the spot usage with the option to expand
  • maybe trial period
  • trial-period would be easier to get clients to understand the benefits
  • not significantly, since we are a smaller company
  • specific group of clients we got it for
Not a problem at all, we deal with a lot of different types of support questions for clients and it is easy to get started and find answers. No real challenges so far, but we are definitely not the company using it to the full capacity, we just use what we need for our situation
Very satisfied so far. No issues and the clients can follow along. Hope that you will stay on top of the game since it is always hard to switch providers once customers have become used to a solution. No stability issues on our end with the solution. As stable as the connection overall, which can be a challenge in Canada.
I think it took less than a day when we have received the necessary information, to get the clients connected. But again, we are a smaller company and not using it to the full extent and capacity. On the client's side it is easy, so that makes the whole process even better.
Yes - Team Viewer. Because of their price structure and us being a smaller company with a smaller client base.

Do you think Splashtop delivers good value for the price?

Yes

Are you happy with Splashtop's feature set?

Yes

Did Splashtop live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Splashtop go as expected?

Yes

Would you buy Splashtop again?

Yes

Works well for my needs in general. Would be great to have the option of one-time access or trial access to show people the benefit. Specifically was looking for a solution that would work for our needs and found it, so I, unfortunately, can't speak for other potential needs. Log-on/log-off and assist in a timely and easy manner is, what we were looking for.