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Easy to use
November 08, 2019

Easy to use

Joe Pinsker | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

It is being used departmentally and allows for easy call transfers between different countries.
  • It allows people to work from home.
  • It allows for easy call transfers.
  • Removes the need for physical phones.
  • Sometimes clunky between pages.
  • Allows us to work from abroad which has cut costs in half.
Similar ease of use but Talkdesk has more functionality in my opinion.
Very good but not perfect. They have been helpful in most situations.

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Atlassian JIRA Align (formerly AgileCraft), Freshdesk
Well suited for people working from home since it allows flexibility within the customer-facing teams. Less appropriate when wanting to separate phone sound from computer sound.

Talkdesk Feature Ratings

8.0
Agent dashboard
8
Validate callers
8
Outbound response
8
Call forwarding
8
Click-to-call (CTC)
8
Warm transfer
8
Predictive dialing
8
Interactive voice response
8
REST APIs
8
Call scripts
8
Call tracking
8
Multichannel integration
8
CRM software integration
8
8.0
Inbound call routing
8
Omnichannel inbound routing
8
Recording
8
Quality management
8
Call analytics
8
Historical reporting
8
Live reporting
8
Customer surveys
8
Customer interaction analytics
8
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated