Talkdesk is an integral part of our business operations
August 14, 2020
Talkdesk is an integral part of our business operations
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk is used by both our sales and operations team to manage all incoming and outbound calls. We use integrations to track employee metrics and customer communication across multiple different platforms.
- Integrations with a wide array of apps.
- Ease of use for agents.
- Powerful and customizable reporting tools.
- Uptime of over 99.99%.
- Search function has room for quality of life improvements.
- Allowed flexibility for agents to work from any computer.
- Managed, consolidated, and archived all inbound and outbound phone conversations.
- Answer above 60% of all incoming calls live.
We explored changing services at one point, but chose to stick with Talkdesk after determining there was no need for a replacement--Talkdesk was solving problems effectively, and we determined there was no need to switch.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes