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Nice and Easy
March 10, 2021

Nice and Easy

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

It is used by our account managing, guest experience, and sales team.
Most of the communications are coming from our CS and guest experience team. Being able to share it as a whole makes things a lot easier to communicate with our clients.
  • Transfers well to other team members.
  • Good amount of options you can use with Salesforce.
  • Easy to use.
  • Callbar [is] useful.
  • Callbar is not always compatible.
  • Hard to install.
  • Loads of steps.
  • Better reporting.
  • Better client satisfaction.
  • Easy to use and quick software friendly.
Very easy to use.
Nice and easy.
I can not recall yet.
Better reporting.
Would not recommend for startup less than 30.
Talkdesk is useful but only once you are starting to grow with multiple departments.

Talkdesk Feature Ratings

7.2
Agent dashboard
9
Validate callers
7
Outbound response
6
Call forwarding
7
Click-to-call (CTC)
10
Warm transfer
6
Predictive dialing
8
Interactive voice response
6
REST APIs
8
Call scripts
6
Call tracking
9
Multichannel integration
6
CRM software integration
6
6.8
Inbound call routing
8
Omnichannel inbound routing
7
Recording
5
Quality management
8
Call analytics
5
Historical reporting
9
Live reporting
7
Customer surveys
2
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated