Item: Talkdesk
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Talkdesk has been a game changer for our organization. Super easy to set up and manage. The reporting features and ability to listen to live calls really helps when coaching team members. The overall use of the application is very simple and easy to use. Transferring calls and the contact list really helps facilitate communication within our company.

Pros and Cons

Reporting.
Contact List.
Transferring Calls.

Better Call Log.
More reporting options.
Call ID.

Return on Investment

Faster response to customers.
Organization.
Ring Groups for maximum coverage.

Usability

I love using the Talkdesk application because as long as I have internet connection, I am able to perform my duties. The mobile aspect and the ease of use is ideal for the logistics industry and for sales in general. Ever since our company switched to Talkdesk we have increased coverage and our response rate is astronomical.

Implementation Rating

Very satisfied with the implementation. The speed is just fine, no lag or issues using the application or the web based software.

Exceptional Examples of Talkdesk Support

From day one Talkdesk has been a beacon of light!

Alternatives Considered

Talkdesk was so much better than our previous provider because it it easier to manage and maintain from a management prespective.

Other Software Used

Slack, Kazoo, Pingboard

Likelihood to Recommend

Talkdesk has been well suited when dealing with high volume calls and reporting data to help analyze data in regards to team metrics. Talkdesk has also been well suited when it comes to cell phone applications. Even when one of our sales reps is away from their desk, they are able to make and take business calls using the phone application.

Talkdesk will enhance your team's performance!

Overall Satisfaction with Talkdesk