Talkdesk is easy to use and meets our requirements
March 14, 2021
Talkdesk is easy to use and meets our requirements
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk has been great for me in the role that I have, it is easy to manage work queues, accept and transfer calls and talk with customers. It is easy to use and does not need much experience to use. I recommend this software since it works great in the office or working from home. There is no difference in the way it works.
- Easy to log in to the application and take calls.
- It is easy to change status in order to take calls, or do other types of work.
- It is easy to transfer calls to other agents, no training needed, it is self intuitive.
- Talkdesk could use more options about ring tones.
- The ability to see customers waiting in the queue helps technicians realize they should be joining in and taking calls faster.
I have not had to contact Talkdesk for support.
I was not involved in the selection process.