Overall Satisfaction with Talkdesk
Talkdesk has been great for me in the role that I have, it is easy to manage work queues, accept and transfer calls and talk with customers. It is easy to use and does not need much experience to use. I recommend this software since it works great in the office or working from home. There is no difference in the way it works.
- Easy to log in to the application and take calls.
- It is easy to change status in order to take calls, or do other types of work.
- It is easy to transfer calls to other agents, no training needed, it is self intuitive.
- Talkdesk could use more options about ring tones.
- The ability to see customers waiting in the queue helps technicians realize they should be joining in and taking calls faster.
I have not had to contact Talkdesk for support.
I was not involved in the selection process.