So close to being the best Customer Service Software on the market
July 29, 2021
So close to being the best Customer Service Software on the market
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk is used by portions of our company, and I believe it is a solid program! It handles large queues very nicely and runs smoothly. My only request is that you maybe allow for regular, scheduled, automatic updates. This would cut back on the downtime during the day, [which] requires our account to shutdown for 15 to 20 minutes, for an unscheduled update.
- Handles large queues very well
- Allows for options that are not only Available, Away, and Offline
- Updates done fairly regularly
- Regularly scheduled updates
- In app volume button
- In app ability to take notes
- Better call management
- Increased and detailed call analytics
- Easy systems to learn
Talkdesk overall has [fewer] issues with receiving and making calls [than] most other programs I have used. The quality is clear and you rarely ever drop a call. I am a big fan!
They are incredibly similar, but I believe that if Talkdesk gets ticket integration that it would far surpass Zendesk.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes