Talkdesk: Easy way to connect
Updated July 29, 2021
Talkdesk: Easy way to connect
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk is being used by the team members to contact the restaurant partners and customers. It is being used by the department as well as the whole organization. It is used to transfer calls quickly, so our customers can be directed to [the] best possible person they need to speak with and that will allow us to manage higher volumes of incoming calls. We can also follow the history of contact and determine when a particular customer has been contacted and by whom. It simplifies and streamlines the intricacies of your day-to-day workflow without disrupting your priorities.
- Fast calling. Crisp and clear call quality.
- While taking customer's personal information one can pause the call.
- Sometimes it freezes after a call ends when a customer hangs up during a transfer.
- Difficulty knowing which countries we are not allowed to dial out to. Perhaps a list or note when selecting a country that can't be called.
- The callback system is very efficient.
- Increased agent productivity.
Talkdesk provided exceptional support while transferring the call, whether a warm transfer or a blind transfer.
Since I have no other frame of reference for comparing it. I find Talkdesk is very easy to use and easy to help train others how to use. It is a pretty simple program that is easy to pick.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes
Talkdesk Feature Ratings
Using Talkdesk
Talkdesk helps businesses to improve customer satisfaction while simultaneously reducing customer support costs. Talkdesk supports email, live chat, social messaging, SMS, and more.Customer experience features include: Customer self-service with visual IVR and chatbots.
2 -
Communicate with customers on a variety of channels.Resolve customer issues efficiently and courteously.Provide a memorable customer experience and awesome customer service.
- The dashboard allows to track daily performance (calls made, talk time, etc.)
- This helps managers and supervisors to make better decisions with access to all relevant data and knowledge.
- Talkdesk launches the first contact center solution purpose-built for healthcare.
- Talkdesk automates product inquiries and returns for brands and retailers.
- Callbar will be the main way you make and receive customer calls while on-the-clock as an agent.
- A contact center agent’s day is dynamic. You’ll be constantly moving between being on calls with customers, updating customer contact information and more.
Evaluating Talkdesk and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
Product Features : Intelligent Routing and Enhanced Caller ID.Call recordings can also be reviewed at a later time to make sure your agents strictly adhere to your company’s call quality guidelines. When a call finishes, the notes and disposition code, together with the call recording and metrics, are automatically populated into Zendesk or Desk.com.
This is very reliable tool I don't think to change my evaluation and selection process
Talkdesk Support
| Pros | Cons |
|---|---|
Quick Resolution Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No. I don't think I need
Using Talkdesk
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Callbar will be the main way you make and receive customer calls while on-the-clock as an agent. It’s essentially a phone that lives on your computer.
- Agent success often includes metrics around speed and efficiency.