Talkdesk is user friendly
August 16, 2021
Talkdesk is user friendly
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Our company uses Talkdesk for some of the clients. We use Talkdesk to call people and to track metrics. It helps us to identify problems in the moment and react accordingly.
- The Explore option gives you access to information at the moment by selecting which report that is needed.
- The Live option gives you access to what calls are being made and how long they last.
- You can make sure employees are doing what they are suppose to be doing.
- Understanding how to create your dashboard is a little difficult and takes some practice.
- Increased productivity, as supervisors can manage employees in the moment.
- Increased quality assurance by allowing supervisors to review calls.
I had an agent missing calls, and, through the Explore options, I was able to pinpoint the issue.
Zendesk has several reports and metrics that can be utilized, but you need help figuring out how to implement them. Talkdesk makes the information easy to find and use without a lot of extra steps.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes