Overall Satisfaction with Talkdesk
We are using Talkdesk for inbound Customer Support. We have 2 teams who use it currently and it helps us with call logging, contact creation, CSAT aggregation, and reporting. The system is flexible to adjust and easy to implement. We are very agile in updating our flows, adding and training users, and customizing the experience.
- Simple and beautiful UI.
- Default dashboards.
- Self-service configuration.
- Overall quality dependency.
- Responsiveness from CSM's + Support.
- Reporting clarity (reports sometimes seem disparate and hard to read or interpret).
- Increased CSAT visibility
- Improved transfers and customer experience
- Enabled better team collaboration and connectivity
Generally speaking, Talkdesk has pretty good uptime. Luckily I don't find myself needing to contact them too often. Post-sale, I have not loved their service. Except for one time when I got a sales engineer to walk us through creating a new flow for an additional team we added to the platform. That was free, informative, and easy to coordinate.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
No
Would you buy Talkdesk again?
Yes