Can't talk me out of using Talkdesk

Talkdesk is currently being used by all of our Customer Support team as the main call queue. Thanks to the ease of access and use, setting up new agents is a breeze and reporting couldn't be more accessible, with both options of their built-in reporting tools, as well as quick access to raw data exports to work with on your own. Even though we sell parking hardware, the main selling point of our product is the software that comes with it, along with our marketed 24/7 live support. This is what makes Talkdesk critical to our operation, as no other service has come close to how effective Talkdesk is at supporting this call queue as quickly and easy. Working with this tool makes life much simpler with how it's built, allowing for easy status changes, management and live call queue monitoring. The other solution Talkdesk allows is for call routing to an on-call person for after hours, as we advertise around the clock support. Allowing a manager to set up in advance who will be the on-call person receiving calls after business hours ahead of time, and have it run on a set schedule. Calls can be forwarded directly to an agent's phone, so even if they are away from their computer, they can still answer any calls we may get.

Thankfully in my 3+ years of using this tool I've never had to get in contact with their customer support team. The only time I had to speak with someone at Talkdesk was when initially deciding if this was the correct product for what we were looking to achieve, and they went the extra mile to explain every feature in detail to ensure we know everything before making a decision.