Great call center phone platform but nothing more
November 12, 2021
Great call center phone platform but nothing more
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk is currently being used across our whole company in Canada and the US. We have offices in Toronto, Reston, and Boston. This allows remote workers and office workers to share the same department phone numbers and extensions, access the phones system anywhere they are located. As a sales director, I can easily listen to call recordings for my sales team.
- Call
- Transfer calls
- call recordings
- voicemail notifications
- Private lines so others cannot hear VM's
- Basic with not many features for a sales team, or analytics
- lacking support, takes forever to get any response for something fixed
- Ability for reps to use the Talkdesk and work remotely, not using personal lines
- Call coaching for sales management
- forward vm's emails to appropriate people to easily listen
They have been lacking in the support department with no responses for weeks
We are currently going to be ending out contract with Talkdesk and moving to a platform that can have more analytics like Outreach or Salesloft. Also better support, better privacy and over all more robust platform.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
No
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
No